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AllRussiaHotels booking policy


Terms and conditions

We process all booking requests within one business day.

"Instant online reservation" system processes your request and book the hotel instantly.

“By request” system allows us to have better rates and should your first choice hotel be unavailable, we would offer you the best possible alternative.

Once the hotel is booked, you will receive a booking confirmation/ booking reference number.

We offer a great variety of hotels at all price ranges. We find and pass on to you the best local deals. The prices listed on the AllRussiaHotels.com are per room for your entire stay and include breakfast, VAT and all other local taxes, unless stated otherwise on our website or in the confirmation email.

If your plans change you can always:

  • review your current reservation
  • verify the hotel confirmation number
  • extend your hotel stay dates
  • add airport transfers to your request.

Payment

Once the hotel is booked we will immediately charge your credit card, please note that Russian Rubles currency will appear on your bank statement. For your personal information protection we may ask you to sign authoriaztion form and fax it to us. Should you wish to avoid any exchange rate fluctuation, please chose Russian Rubles when making your request at our website. We accept Visa, MasterCard, Diners Club and American Express credit cards.

VisaCard

MasterCard

AmEx

DinersClub

JCB

Cancellation

You can easily change or cancel your reservation online through using a link in your confirmation letter or through our customer service section on the website. Cancelation can be made anytime up to 5 business days prior to your check-in date. In case you cancel a confirmed booking a refund will be made to your account, please note that processing fee of USD 25 will apply. In the event of late cancellation or a no-show, a charge for a one-night stay, will be applied to your credit card unless otherwise stated on our website or in the confirmation email.

Privacy & Security

There is no risk when booking a hotel through the AllRussiaHotels.com. Your personal information will only be used to process your booking. Our reservation form uses SSL (Secure Socket Layer) technology to protect the privacy and security of your personal information.

Further Correspondence

We will send you our hotel online review card within five days after your stay at the hotel. We hope you will take a moment to fill it in. Your online review card may be published at our relevant hotel's review pages on our website for the purpose of sharing hotel services and quality information with our clients.

If you have any further questions please contact our Customer Service.

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