We are proud to present our friendly customer service. We are always here to provide continuous customer assistance
in Russia and CIS countries. Should you require any hotel assistance during your trip, we encourage you to contact our Moscow, Russia office right away.
4 Zemlyanoy val, bld.1
Moscow, Russia 105064
Phone: 7.495.665 5424
Emergency after-hours hotel assistance during your trip:
To call in Russia: 7.495.960.1377
We process all booking requests within one to two business days. “By request” system allows us to have better rates and should your first choice hotel be unavailable, we would offer you the best available alternative.
Questions about our service and our hotels:
If you have any questions, please see our FAQ
section where many of them are answered. If you have a different question, send us an e-mail
and we will get back to you within the next business day.
Reservation Review, Change or Cancellation:
You can review your current reservation, verify the hotel confirmation number, change your stay dates, add airport transfers to your request or cancel your entire hotel stay should your plans change. Please enter your e-mail address and a booking request number in the space provided on the right-hand bar to pull up your reservation and make any changes.
Russian Visa Support:
All foreign nationals are required to have entry visas to travel to the Russian Federation. Russian entry visas can be obtained at local Russian Embassy or Consulate
, proper authorization (invitation) from the Passport and Visa Department (UVIR) of the Ministry of Internal Affairs or specially authorized travel agencies is required.
While there are many respected travel organizations ready to help you obtain visa support or process your Russian/CIS visas, we offer express online services. Upon receipt of your visa support, you may apply for a visa at any Russian Embassy or Consulate worldwide, or through our authorized visa service
near you. All online requests are processed immediately by our Moscow office, Russia and live customer support is provided 7 days a week.
Invitations to all CIS countries are also available here. In addition, we constantly update information on our website in order to keep you informed on the latest visa requirements and entry regulations for Russia
and all CIS countries.
For more information about our booking policy click here
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